Terms and Conditions
Last updated: January 1, 2026
These Terms and Conditions ("Terms") govern your access to and use of CRESTONE, a multi-tenant data integration platform (ETL/ELT) developed and operated by Seidor Analytics North América Corp ("Company", "we", "us", or "our"). By accessing or using CRESTONE, you agree to be bound by these Terms. If you do not agree, do not use the platform.
1. Definitions
- Platform: The CRESTONE software application, including its backend APIs, frontend interface, microservices, and any associated services.
- User: Any individual or entity that accesses the Platform under an authorized account.
- Tenant: An organization or company that has been granted access to the Platform and under which one or more Workspaces are managed.
- Workspace: A logical grouping within a Tenant used to organize data connections, jobs, and execution nodes.
- Data Source / Destination: Any external system (e.g., SAP, Oracle, MySQL, PostgreSQL, Snowflake, Azure, AWS, Dynamics 365, IBM DB2) connected to the Platform for data extraction or loading.
- Job: A configured data pipeline that moves or transforms data between a source and a destination.
- Subscription Plan: The tier of access and resource limits assigned to a Tenant.
2. Eligibility and Account Registration
2.1 You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your organization.
2.2 You are responsible for maintaining the confidentiality of your credentials (including JWT tokens, API keys, and connection secrets). You must notify us immediately of any unauthorized access or security breach.
2.3 Accounts are provisioned by the Company. Self-registration may be subject to approval depending on your Subscription Plan.
3. License to Use
3.1 Subject to these Terms and payment of applicable fees, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your internal business purposes.
3.2 You may not:
- Reverse-engineer, decompile, or disassemble any part of the Platform.
- Resell, sublicense, or redistribute access to the Platform.
- Use the Platform to build a competing product or service.
- Attempt to bypass authentication, authorization, or any security mechanism of the Platform.
4. Acceptable Use
4.1 You agree to use the Platform only for lawful purposes and in compliance with all applicable local, national, and international laws and regulations.
4.2 Prohibited activities include but are not limited to:
- Transmitting malicious code, viruses, or any software intended to damage systems.
- Using the Platform to process data in violation of applicable data protection laws (e.g., GDPR, CCPA, LGPD).
- Overloading platform resources beyond your allocated plan limits in a manner that degrades service for other tenants.
- Configuring connections to systems you are not authorized to access.
4.3 The Platform supports connections to SAP ABAP, SAP 4/HANA, Oracle, MySQL, PostgreSQL, Microsoft Dynamics 365, IBM DB2, SAP ASE (Sybase), Snowflake, Databricks, Azure SQL Server, Azure Storage, Fabric OneLake, AWS S3, GCP Storage, GCP BigQuery, and OData sources. You are solely responsible for ensuring you have the proper authorization and licensing from those third-party providers to access and extract data from those systems.
5. Data and Privacy
5.1 Your Data: You retain ownership of all data you process through the Platform ("Customer Data"). The Company does not claim any intellectual property rights over your Customer Data.
5.2 Data Processing: The Platform acts as a data processor on your behalf. Connection credentials are encrypted at rest using the Company's cryptographic standards. You are responsible for the lawful basis under which you transfer and process data through the Platform.
5.3 Data Residency: Extracted data is temporarily staged (e.g., in shared volumes between services) during pipeline execution and is not permanently stored by the Platform beyond what is necessary to complete the job, unless explicitly configured to do so.
5.4 Privacy Policy: Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
5.5 Kafka and Streaming: Some data pipelines use Apache Kafka for transport. Data in transit through Kafka is subject to the retention settings of the configured Kafka broker. You are responsible for configuring appropriate retention periods.
6. Subscription Plans and Billing
6.1 Access to the Platform requires an active Subscription Plan. Plan details, pricing, and resource limits (e.g., number of execution nodes, jobs, data volume) are defined separately and may change with notice.
6.2 Fees are billed in advance for the subscription period (monthly or annual). All fees are non-refundable unless otherwise agreed in writing.
6.3 The Company reserves the right to suspend or terminate access if payment is not received within the applicable grace period.
6.4 Exceeding plan limits (e.g., node limits) may result in restricted functionality, as enforced by the platform's plan-check mechanisms.
7. Service Availability and SLA
7.1 The Company will use commercially reasonable efforts to maintain Platform availability. However, the Platform is provided "as is" and "as available."
7.2 Scheduled maintenance windows, infrastructure issues affecting third-party services (Supabase, Kafka brokers, cloud providers), or factors outside the Company's control (e.g., SAP system unavailability) may cause interruptions.
7.3 Real-time pipeline status is provided via WebSocket connections (Django Channels). The Company does not guarantee uninterrupted WebSocket availability.
8. Intellectual Property
8.1 All software, code, designs, algorithms, documentation, and other materials comprising the Platform are the exclusive property of the Company or its licensors.
8.2 These Terms do not grant you any rights to use the Company's trademarks, logos, or trade names.
9. Confidentiality
9.1 Each party agrees to keep confidential any non-public information disclosed by the other party in connection with these Terms, and not to disclose such information to third parties without prior written consent.
9.2 Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no breach of these Terms; (b) was already known to the receiving party; (c) is disclosed pursuant to a legal requirement.
10. Limitation of Liability
10.1 To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of revenue, or business interruption, arising from your use of or inability to use the Platform.
10.2 The Company's total cumulative liability to you for any claims arising under or related to these Terms shall not exceed the fees paid by you in the twelve (12) months preceding the claim.
10.3 These limitations apply regardless of the form of action (contract, tort, strict liability, or otherwise) and even if the Company has been advised of the possibility of such damages.
11. Indemnification
You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law or third-party rights; or (d) any data you process through the Platform.
12. Third-Party Services
12.1 The Platform integrates with third-party services and systems. The Company is not responsible for the availability, accuracy, or conduct of any third-party service.
12.2 Your use of third-party services (e.g., SAP, Snowflake, Databricks, Microsoft Azure, AWS, GCP, Supabase) is governed by their respective terms of service and licenses.
13. Modifications to the Platform and Terms
13.1 The Company reserves the right to modify, suspend, or discontinue any part of the Platform at any time, with or without notice.
13.2 We may update these Terms from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this document. Continued use of the Platform after changes become effective constitutes your acceptance of the revised Terms.
14. Termination
14.1 You may terminate your account at any time by contacting the Company.
14.2 The Company may suspend or terminate your access immediately if: (a) you breach these Terms; (b) required by law; (c) your account poses a security risk to the Platform or other tenants.
14.3 Upon termination, your license to use the Platform ceases immediately. Provisions that by their nature should survive termination (including Sections 5, 8, 9, 10, 11, and 15) will survive.
15. Governing Law and Dispute Resolution
15.1 These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated, without regard to conflict of law principles.
15.2 Any disputes arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration or the competent courts of the Company's jurisdiction, as agreed by both parties.
16. General Provisions
16.1 Entire Agreement: These Terms, together with the Privacy Policy and any applicable Order Form or Subscription Agreement, constitute the entire agreement between you and the Company regarding the Platform.
16.2 Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
16.3 Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of that right.
16.4 Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. The Company may assign these Terms freely.
16.5 Notices: Notices to the Company should be sent to: sales@crestone.io
17. Contact
For questions about these Terms, please contact us at:
Seidor Analytics North América Corp Email: sales@crestone.io
These Terms and Conditions are effective as of the Last Updated date stated above.